About Us

For over 30 years, A Window Between Worlds (AWBW) has supported individuals and communities impacted by violence and trauma by equipping service providers and community leaders with healing art practices. Through live and on-demand trainings, AWBW provides a framework and ready-to-use art activities that facilitators can integrate into their work to support healing, resilience, and connection. After completing the training, participants join a global Community of Practice of over 1,500 facilitators and gain access to an online library of 600+ healing art workshops. Learn more at awbw.org.

Join the Team

Do you bring clarity, structure, and care to complex fundraising work? Are you a strong writer who thrives in systems, timelines, and data and understands how thoughtful operations directly shape the donor experience? The Development Operations Coordinator plays a central role in advancing AWBW’s fundraising efforts by ensuring donor communications, development systems, and internal workflows are accurate, timely, and aligned. This position blends drafting communications, systems management, and cross-department coordination to support campaigns, reporting, and leadership decision-making. Working closely with the Executive Director & Founder, this role serves as the operational backbone of the development function—supporting donor engagement, maintaining clean and reliable data, coordinating timelines and approvals, and ensuring fundraising efforts are executed with professionalism and care. This role requires excellent written communication skills, strong judgment, attention to detail, and the ability to manage multiple priorities in a mission-driven environment. This role is designed for growth and may evolve for candidates who demonstrate excellence, initiative, and alignment with organizational values.

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Core Competencies & Key Responsibilities

Development Systems & Data Management

• • Maintain accurate, reliable fundraising data within the CRM, including donor records, gifts, pledges, and campaign tracking.
  • Build and maintain reports, segmented lists, and dashboards to support appeals, stewardship, leadership, and board reporting.
  • Ensure strong data hygiene practices, including deduplication, naming conventions, and documentation of procedures.

Gift Processing & Financial Reconciliation

• • Manage gift entry and tracking across platforms (online gifts, checks, pledges, DAFs, stock, and in-kind gifts)
  • Ensure timely, accurate acknowledgements and receipts in coordination with fundraising communications
  • Track pledges, installment gifts, and soft credits
  • Coordinate with Finance to reconcile donations and ensure accurate reporting

Writing, Appeals & Campaign Support

• • Draft, format, and coordinate donor communications, including appeals, campaign emails, acknowledgements, and stewardship materials
  • Support the development and tracking of fundraising campaigns, including timelines, segmentation, and forecasting
  • Maintain organized archives of appeal language, impact content, and campaign materials

Reporting, Analysis & Insight Translation

• • Produce regular development reports (monthly, quarterly, and board-level)
  • Respond to ad hoc data and reporting requests with accuracy and context, supporting leadership decision-making

Process Design & Workflow Management

• • Design and improve existing workflows related to gift processing, acknowledgements, appeals, campaigns, and reporting
  • Identify opportunities to streamline systems, reduce friction, and improve efficiency across development operations
  • Support CRM cleanups, data audits, and system improvements as needed

Cross-Department Collaboration

• • Serve as a key liaison between Development, Finance, Programs, and Leadership
  • Support scheduling and preparation for donor meetings, board and committee meetings, and development priorities
  • Understand how fundraising operations intersect with program delivery, reporting, and organizational goals

Preferred Experience & Qualifications

• • 2+ years of experience in nonprofit development, advancement, or operations
  • Demonstrated experience with CRM/database systems (e.g., Bloomerang), including reporting and list management
  • Strong understanding of donor engagement strategies, supporting appeals, acknowledgements, or donor communications
  • Experience managing data from multiple sources with a high level of accuracy and discretion
  • Highly organized, detail-oriented, and able to manage competing priorities effectively

Benefits

The position offers benefits for Full-Time employees after a 60-day probationary period, including but not limited to the following:

• • 100% Employer Paid Medical insurance, with an alternative option for up to a $250 monthly subsidy if paying for coverage under a spouse’s employer
  • 401(k) Pre-Tax program with discretionary Employer Match determined annually by the Board of Directors
  • $50,000 Life insurance policy paid by AWBW
  • Professional Development Opportunities
  • Ten (10) days of vacation 
  • Two (2) Personal Days to be used at discretion 
  • At least (10) Paid Holidays
  • 48 hours of Sick Leave, presented in full each January 1st, and accrued up to 96 hours, including for Mental Health Days or Wellness Days